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Frequently Asked Questions

We understand that our Teddy Bears quickly become cherished members of your family, and ensuring their safe and timely delivery to you is our utmost priority. For quick assistance, please browse through our Frequently Asked Questions below. If you don't find the answer you're looking for, feel free to reach out to us via whatsapp on +65 91170743 or email us on contact@mypassportpal.com. Our dedicated team is available Monday to Friday from 9 am to 6 pm Singapore time, ready to assist you.

Do you offer any discounts or coupons?
Most of our promotions and discounts are exclusively shared with our customers through our social media channels or newsletter. Don't miss out – sign up or follow us to stay updated on our latest offers!

How can I add personalisation to a product?
Currently, we do not offer personalisation options, but we're actively working on making this feature available. Stay tuned for updates!

Is it safe to use my credit card on your website?
Absolutely. Your online orders are processed through a secure server using SSL technology, ensuring that your credit card information is transmitted to us in an encrypted (scrambled) form.